About

About 2018-04-11T18:32:10+00:00

Welcome to Service Focus Ltd

Service Focus Ltd has a simple ethos which is to ensure that the customer gets what they need to be successful in their business.

There are those who would argue the customer is always right.  To that we say that ‘the customer is always the customer’ but sometimes what they think they need or want is far removed from the best thing for them.  We believe that to best serve their business interests, interaction should be approached in a frank and honest manner, allowing for trust and a good working relationship to form.   This is in turn key to developing an understanding of our customers ambitions, goals and business priorities.

By becoming a trusted business partner we aim to differentiate ourselves with the quality and integrity of our delivery combined with our business and best practice knowledge and common sense, holistic approach.

What do we offer?

The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’, and can be used to determine whether a service is able to meet its required outcomes, or is ‘fit for purpose’. The business value of an IT service is created by the combination of utility and warranty. See also service validation and testing.

Assurance that a product or service will meet agreed on requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security.  Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty.

The ability of a product, service or process to provide the intended value. For example, a hardware component can be considered to be of high quality if it performs as expected and delivers the required reliability. Process quality also requires an ability to monitor effectiveness and efficiency and to improve them if necessary.

Core Skills

IT Service Management
Business Relationship Management
Service Design and Deployment
Project Management

Meet Our Team

Chris Evans
Chris EvansDirector
20+ years in Service Management covering a number of roles, from technical support through people management to service architecture and design, in both the public and private sectors.